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Indonesia I Gusti Ngurah Rai International Airport, Bali

PT GVK Services Indonesia (“GVK Indonesia”) entered into a Management Services Agreement with PT Angkasa Pura I (Persero) on November 1, 2012 for Commercial and Operation Development at the I Gusti Ngurah International Airport, Bali.

GVK has also signed a Management Services Agreement with PT Angkasa Pura I (Persero) for Commercial and Operations Development of I Gusti Ngurah Rai International Airport, Bali, a key tourist destination in Indonesia. The key objective of the partnership is to transform commercial revenue as well as service quality and passenger experience at the airport.

The key achievements are:

a. Voted as number one airport in the world, in its category and 2nd in the Asia Pacific Region in all airports category, as per the passenger satisfaction ratings by Airports Council International, the apex body for the airports sector.
b. More than 900% increase in non-aeronautical revenue in just 5 years.
c. Developed innovative designs, commercial layout plans, vision for commercial business and new Commercial Strategy.
d. Developed tender strategy and robust selection processes including preparation of tender documents as per international standards.
e. Marketing and promotion of commercial business opportunities to global and local brands and selection of highly competitive and reputed global and local brands for the success of commercial business.
f. Developed tenant design guidelines, provided guidance and support to commercial business partners to undertake fit out works without compromising on quality and safety standards and achieved completion of commercial fit out works in just nine months.
g. Transformation of landside operations and car park management.
h. Provided efficient operations solutions to enhance passenger experience and service quality.
i. On the job training and knowledge sharing workshops for PT Angkasa Pura 1 (Persero) team.

GVK exited Indonesia in 2019 after having created new benchmarks and records for the Airports sector in that country.

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